SHIPPING DELAY NOTICEThere is currently a global shipping crisis which is causing delays across the board. We are experiencing increased transit times on our shipments between Europe and the US.
Some reasons this is happening:- Worldwide adjustments and reduction in vessel capacity- Chinese New Year causing surge of volume in January/early February- Overall unprecedented import volumes into the USA & Canada- Container equipment imbalances - in turn causing chassis shortage- Decline in international travel causing lack of air freight capacity = more sea freight- Restrictions on work hours due to COVID, causing delays in all sectors
How this affects our shipments:- There is congestion at both EU and NY/NJ ports which is causing major delays in arrival/docking and unloading of vessels. Vessels may wait outside port for up to a week before being able to unload.- Lack of chassis equipment to collect containers from port causing delays in container arrival to our warehouse.- The NJ/NY/MTL port closes when there is severe weather conditions (eg snowstorm) so this also adds to delays
How this affects YOU:Our usual lead times are now pushed 2 to 6 weeks on top of normal lead times.
We offer Free Shipping to Canada on all orders over $99 and taxes are charged based on your provinces tax %. In stock items are normally shipped within 48 hours of order. If item says "Available to Order" this means the item is not in stock and needs to be ordered. Special order items are drop shipped from the distributor or shipped by The Modern Shop via third party freight carriers depending on destination and take from 3-8 weeks normally for delivery, although some brands do take longer. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery. If you are receiving goods via freight carrier and request a lift gate upon delivery - there is a $100 charge. We will automatically charge your card on file if this is done or the carrier will bill you directly. Most carriers will help unload without this service. Remember we only offer curb side delivery. It is your responsibility to bring your products inside, this is how we can offer our Free Shipping service. If inside delivery is required we can arrange for White Glove service for a minimum fee of $350.00. White Glove is only available in some major city centres.
We now offer an inside delivery fee which includes bringing your purchase inside your home or lobby for a fee. Please inquire if this is available in your area. The delivery service does not include bringing goods upstairs or up an elevator.
If you ordered multiple items in your order and are in a rush for some, please understand that we only ship orders complete. If you would like orders split up we charge $16 to $35 fee for this. Please email us for more info.
We are an environmentally friendly business. We reuse and recycle most packing materials.
Unclaimed, Stolen & Returned Packages
If a package is returned to us because it was unclaimed by the customer, the customer must pay return shipping charges. We provide tracking numbers via email and/or via order status link on our homepage. It is the customers responsibility to track the package and be aware of its whereabouts. If a package is stolen from clients porch/apartment complex and client has not paid $5 signature required fee than the fault lies on client and we will not reimburse. It is the responsibility of the client to follow tracking numbers which are emailed prior to packages leaving our warehouse. If $5 fee was paid we will file a claim with shipper and re-ship products as soon as possible.
Once an order has shipped, any change of address will be subject to a $50 fee plus applicable taxes. This is due to a minimum change of address fee charged by nearly all courier and freight companies. Billing information will also need to be re-verified if you are changing your delivery address.
Signature Required (Canada & USA)
Unless signature required option is purchased at checkout the carrier of our choice and The Modern Shop is not responsible for packages lost or stolen. It is the customers responsibility to check the tracking information we provide at time of shipping and follow it to see when the package will be delivered. If signature option is not purchased the carrier may leave on porch or at front door of your dwelling / office without anyone signing for it. USA clients signature is included in our fee.
We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-16 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability. If item says "Available to Order" this means the item is not in stock and needs to be ordered.
USA Shipping Overview
For items sent to the US we charge a $35 and up shipping charge for purchases.
We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties from Canada to their country. Clients may need to obtain a customs broker in order to import goods. We recommend using Strader Ferris or Fedex / UPS themselves. Shipping agents may ask for your SSN number. This is required in order to import products into the USA. If not provided a restock fee will be imposed for non-delivery goods.
In stock items are normally shipped within 48 hours of order. Special order items are drop shipped from the distributor or shipped by The Modern Shop via third party freight carriers depending on destination. If you are receiving goods via freight carrier and request a lift gate upon delivery - there is a $100 charge. The carrier will bill you directly. Most carriers will help unload without this service. Remember we only offer curb side delivery. It is your responsibility to bring your products inside, this is how we can offer our Free Shipping service. We can now arrange inside delivery for a fee. Please inquire if its available in your area. This includes having the driver bring the goods inside the house or lobby of apartment. If you need White Glove service there will be a minimum fee of $350.00. White Glove is only available in some major city centres. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.
International (Outside USA, Canada) Buyers
Customers not on the North American continent should please contact us about shipping prior to making your purchase as shipping is not included and is extra depending on location. You will be charged a set fee and we will refund the difference upon completion of transaction depending on how much actual shipping charges are.
We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties to their country. Shipping price is to nearest Airport only. For direct to door quote please inquire.
Expedited / Rush Shipping
Expedited shipping is available for many items. Please reply to your order email with which product you are interested in rushing and we will let you know the fees involved.
The Modern Shop is a nation wide modern furniture, lighting, and home accessories store. We offer free shipping in Canada including St. Johns Newfoundland, NL, Charlottetown PEI, Prince Edward Island, Halifax Nova Scotia, NS, Fredericton NB, Quebec City, Montreal, Quebec QC, Ottawa, Toronto Ontario, ON, Winnipeg Manitoba, MB, Regina Saskatchewan, SK, Edmonton, Calgary Alberta, AB, Vancouver, Victoria British Columbia, BC, Whitehorse Yellowknife, and Territories.